Privacy Policy

At DDev Web Solutions ("DDev", "we", "us", or "our"), we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect when you visit our website, contact us, request a consultation, or otherwise interact with our services; how we use that information; when we may share it; how we protect it; and the choices and rights available to you.

This Policy applies to personal information processed through our website and through communications or enquiries initiated through our website. It does not necessarily apply to information processed solely on behalf of a DDev client as part of a client project; those activities may be governed by the relevant client agreement and applicable data-processing terms.

We collect information that you voluntarily provide when you interact with our website, submit an enquiry, request a consultation, communicate with our team, or engage our services.

Depending on how you interact with DDev, this may include:

• Your name and contact details, such as email address and phone number.
• Company, organization, or business name.
• Project requirements, goals, budget information, technical requirements, and other business information you choose to provide.
• Information submitted through contact, enquiry, consultation, or other website forms.
• Information provided through email, phone, WhatsApp, scheduling tools, or other business communication channels.
• Information relating to an active or prospective project, including feedback, files, requirements, and project communications.

We may also automatically receive limited technical and usage information when you visit our website. Depending on the technologies enabled on the site, this may include:

• IP address or similar network information.
• Browser and device type.
• Operating system and general device information.
• Pages visited and referring pages.
• Approximate website usage and interaction information.
• Performance, diagnostic, security, and error information.

We aim to collect information that is reasonably necessary for the purposes described in this Policy and do not intentionally request sensitive personal information through ordinary website enquiry forms unless it is necessary for a specific and disclosed purpose.

We may use personal information for the following purposes:

• To respond to enquiries, requests, and consultation bookings.
• To understand your business, project requirements, and objectives.
• To prepare proposals, estimates, statements of work, or project plans.
• To communicate with you regarding prospective or active projects.
• To deliver websites, software, AI, automation, and other services you have requested.
• To provide customer and technical support.
• To administer accounts, project communications, and business records where applicable.
• To improve our website, services, usability, and customer experience.
• To monitor website security, performance, reliability, and availability.
• To detect, prevent, and investigate fraud, abuse, unauthorized access, or other harmful activity.
• To comply with applicable legal, regulatory, accounting, or contractual requirements.

We will not intentionally use personal information for materially unrelated purposes without an appropriate legal basis or, where required, notice or consent.

Depending on the circumstances and applicable law, DDev may process personal information because you have provided consent, because processing is necessary to respond to your request or perform a contract, because processing is necessary to comply with a legal obligation, or because another lawful basis applies.

Where processing is based on consent, you may withdraw that consent using the method made available to you or by contacting us. Withdrawal of consent does not affect processing that was lawfully completed before the withdrawal.

Where applicable, DDev will provide notices that explain what personal information is being collected, why it is being processed, and how you can exercise relevant privacy choices and rights.

When you submit information through a DDev contact form, we use the information to respond to your enquiry, understand your requirements, determine how we may assist you, and, where appropriate, prepare a proposal or initiate a project discussion.

Depending on the website configuration, submitted information may be processed through third-party infrastructure used for form handling, email delivery, hosting, database storage, security, spam prevention, analytics, or other necessary website operations.

We aim to limit information shared with such providers to what is reasonably necessary for the service they provide.

If you contact DDev, we may use the contact information you provide to communicate with you about your enquiry, consultation, project, account, or requested services.

Communications may occur through:

• Email.
• Phone calls.
• WhatsApp or other business messaging platforms.
• Scheduling and calendar tools.
• Project-management and collaboration platforms.

We may send service-related communications that are necessary to respond to your enquiry or deliver an agreed service. Where optional promotional or marketing communications are sent, you may opt out where applicable.

Our website may use cookies, local storage, pixels, or similar technologies to provide functionality, remember preferences, understand website usage, maintain security, and improve performance.

Depending on the tools enabled on the website, these technologies may collect information such as:

• Pages viewed and navigation activity.
• Browser, device, and operating-system information.
• Approximate geographic or language information.
• Referral information.
• Interaction and performance data.
• Security or diagnostic information.

We aim to use analytics and tracking technologies in a privacy-conscious manner. We do not intentionally use third-party advertising cookies to build advertising profiles of visitors unless our website is subsequently changed to use such technologies and the relevant privacy notices and consent mechanisms are updated.

DDev does not sell or rent your personal information.

We may share personal information with carefully selected service providers when this is reasonably necessary to operate our business, operate the website, communicate with you, or provide the services you request.

These providers may include:

• Website and cloud hosting providers.
• Email and communication providers.
• Form-processing and database services.
• Analytics and performance services.
• Security, spam-prevention, and monitoring services.
• Scheduling and collaboration platforms.
• Payment providers, where applicable.
• Other technology providers required to deliver a specific service.

We may also disclose information where reasonably necessary to comply with applicable law, legal process, governmental requests, court orders, or to protect the rights, safety, security, and property of DDev, our clients, users, or others.

Our website or services may contain links to, or integrations with, third-party websites and services. These may include communication platforms, scheduling tools, payment services, analytics providers, social media platforms, cloud services, and other external technologies.

Third-party services operate under their own privacy policies, terms, and security practices. DDev does not control third-party websites or services and is not responsible for their independent privacy practices.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, accidental loss, misuse, alteration, destruction, and other inappropriate processing.

Depending on the system and service involved, measures may include:

• Access controls and role-based permissions.
• Authentication and account-security controls.
• HTTPS and encrypted communications where supported.
• Secure handling of environment variables and credentials.
• Database and infrastructure security controls.
• Monitoring and logging where appropriate.
• Restricted access to production systems and sensitive information.

No method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we continually seek to use reasonable measures appropriate to the nature of the information and the services involved.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, delivering services, maintaining legitimate business and project records, resolving disputes, maintaining security, and complying with legal, accounting, or regulatory obligations.

Retention periods may differ depending on the type of information, the nature of the relationship, the purpose for which the information was collected, and applicable legal requirements.

When personal information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and contractual requirements.

Depending on applicable law and your circumstances, you may have rights concerning your personal information. These may include:

• The right to request access to personal information we hold about you.
• The right to request correction or updating of inaccurate or incomplete information.
• The right to request deletion of personal information where legally applicable.
• The right to withdraw consent where processing is based on consent.
• The right to obtain information about relevant processing activities.
• The right to raise a concern or complaint regarding the handling of your personal information.

Privacy rights can vary depending on the applicable legal framework and the nature of the processing. Some requests may be subject to lawful limitations, exemptions, identity verification, or retention requirements.

To make a privacy-related request, contact us using the details provided in Section 17, 'Contact Us'.

Our website and services are primarily intended for businesses, professionals, organizations, and general users. We do not knowingly seek to collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to DDev improperly or without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

Some of our technology and service providers may process information using infrastructure located outside your state or country, including outside India.

Where personal information is transferred or processed internationally, we will take reasonable steps to ensure that such processing is subject to appropriate legal, contractual, organizational, or technical safeguards required by applicable law.

If DDev is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will remain subject to applicable privacy obligations and the protections described in this Policy, unless the law or transaction requires otherwise.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, data-processing practices, business operations, or applicable laws and regulations.

When we make changes, we will update the 'Last updated' date at the top of this Policy. Where required, we may provide additional notice for material changes.

We encourage you to review this page periodically so that you remain informed about how DDev handles personal information.

DDev provides website development, software development, AI, automation, and digital services to clients. In some projects, a client may provide or make available personal information that DDev processes solely to deliver the client's requested service.

In such cases, the client may determine the purposes and means of processing, and the project may be governed by the applicable contract, statement of work, data-processing terms, or other written agreement.

Where DDev processes personal information on behalf of a client, we will follow the applicable contractual instructions and reasonable security requirements agreed for that project, subject to applicable law.

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your personal information is handled, please contact DDev using the details below.

DDev Web Solutions

• Email: hello@ddev.codes
  
• Website: ddev.codes
  
  

When contacting us about a privacy request, please provide enough information for us to understand and process your request. We may request reasonable information to verify your identity before disclosing, correcting, or deleting personal information.

We aim to review and respond to privacy-related requests within a reasonable period, subject to applicable law, the complexity of the request, and any necessary verification.

This Privacy Policy is intended to operate in accordance with applicable privacy and data-protection laws. Where Indian law applies, DDev will seek to comply with applicable requirements governing digital personal data and privacy.

Where a client or visitor is located in another jurisdiction and additional privacy requirements apply, those requirements may apply to the relevant processing activities where legally required.

Nothing in this Policy is intended to remove or restrict any privacy right that cannot lawfully be waived or excluded.